In July whenever I found out that our local Kroger store was getting ClickList, I was so excited. With a baby on the way I knew that was going to allow me to grocery shop without ever taking my baby inside. However, I wanted to give a try now before bringing a baby into the mix and luckily for you, I’m here to share the good, the bad, and the ugly so you’ll know exactly what to expect when it comes to your neighborhood.
A week or two after ClickList came to Owensboro, I went to Kroger to do my grocery shopping. I went in the morning, knowing that I’d be able to get in and out of the store quickly that way. I was wrong. On this particular morning there were many employees out fulfilling ClickList orders. This wouldn’t have been a problem if they were using regular carts, but for ClickList the employees push around giant black carts. It is impossible for a regular shopper to get around them with a cart so I found myself having to stop and wait on am employee to move their cart in almost every aisle. It took me forever to get my groceries that day! Almost every time I go in the store now I find myself having to maneuver around employees and it’s very frustrating. So the bottom line is that ClickList is not good for shoppers who still wish to shop in store.
My First ClickList Trip
At 8 months pregnant waddling around the grocery store is no longer my cup of tea so 2 weeks ago I sat down with my computer and signed up for ClickList. It took me a while to figure out the website and it took me about an hour and a half to put in that first order. The website is actually really simple to use, but there is a learning curve and it took me forever to put in that first order. I could have shopped for myself much quicker. But overall, I have no problems with the website.
It was a Monday and according to the website they have same day pick up so I figured I would put my order in and pick it up later that evening. Nope. That did not happen. Even though I clicked ‘Same Day Pickup’ there wasn’t a time for me to actually pick up my order until Wednesday afternoon. And this is when I began to lose all hope in ClickList. Needing groceries and then finding out that I would have to wait 2 and half days to get them is definitely not convenient. If same day pick up isn’t available then Kroger needs to make that clear because scrapping by without food for two days is not good. However, as I said before, there is a learning curve and now I know to put my list in days before I need my food.
Keeping Track of Coupons and Sales
Whenever I shop, I like to compare prices and sales to make sure that I always get the best deal. Whenever putting in my ClickList order I found that I had to keep two windows open on my computer, one for my ClickList order and another for Kroger’s coupons and sale ads. They had a buy 5 things and save 5 dollars sale going on during the time that I used ClickList and I usually save quite a bit of money with this sale but this time there was no way for me to keep track of it on my computer so I missed out.
Paying the Bill
Even though I couldn’t pick up my groceries until Wednesday, the money to pay my bill to Kroger showed up in my account on Monday. I was not okay with this. I was actually very angry about this and it almost made my bank account bounce. You see, the first price that you see for your groceries doesn’t include your coupons so it’s actually higher than what you are going to pay. Since I was wasn’t picking up my groceries until Wednesday and that also happened to be pay day, I decided to pay another bill on Tuesday. By Tuesday night whenever I realized that our Kroger bill was already showing up in our bank account we had a mere $30 dollars in our checking account. How in the world can Kroger take money out of our account for groceries that we didn’t even have yet? This is not a good system.
However, I will say that once I had my order and looked over the bill everything was correct. My coupons automatically transferred to my order and all the prices were correct.
Picking Up the Order
The pick up process was smooth. I pulled straight into a ClickList parking spot, called the number provided and they brought my order out. The lady who loaded my groceries for me was very nice, but she was also pregnant and that made me feel really bad. I ordered a few cases of water that are too heavy for me to lift and she shouldn’t have been lifting them either. However, it’s her choice to have that so I guess she is okay. It just didn’t sit well with me.
Substitutions and Out of Stock Items
Several items that I ordered were substituted for other items and I was fine with that. For example, this bbq sauce instead of that one. Those substitutions were fine. We had two items that were listed as out of stock. The first one was dry shampoo. I thought that since it was out of stock that they would just substitute another brand for it, but they didn’t. I got no shampoo. So even after finally getting my groceries I couldn’t wash my hair! I had to go back and buy shampoo. I know that dry shampoo is kind of an usual item and it’s kind of hard to find in the shampoo aisle, but it’s hard for me to believe that Kroger was completely out of all dry shampoo. I would have appreciated a little extra effort on Kroger’s part so that I could have at least washed my hair.
The second thing that was out of stock was Pumpkin Spice coffee creamer. It was listed as available on the website but we were told that they don’t actually have it yet. I would have been fine with any other flavor of creamer but instead we got nothing. I guess that’s my fault because I should have made a note that any flavor of creamer would have been fine. The next day, I went and bought some.
Will I Use ClickList Again?
Yes! Despite all the troubles that I have had with ClickList, I will try it again. ClickList is not my first choice. For me, it is easier to just get my own groceries so that I can make sure that I actually get everything I need and have the freedom to grab things off the shelf that I might have forgotten to put on my list. However, I will definitely use ClickList again whenever I cannot go to the store. Putting in an online order is easier than sending Brian to the store with a list. I know that they probably won’t get everything perfect, but for convenience alone I will use ClickList again.
Have you ever used ClickList or a similar service? Do you think that a grocery pick up service would work for you? Share your thoughts below!